What can I do to keep my emails from ending up in Spam?
Last Updated: Jul 31 2025If the emails you send end up in the recipients’ Spam folder, this can be caused by some missing or incorrect settings. In this article, we present what you can do from cPanel to increase the chances that your messages will correctly reach the Inbox. 1. Enable SPF and DKIM from cPanel These are two...
Why have the emails disappeared from the Inbox?
Last Updated: Jul 30 2025There are several situations that can cause emails to disappear from the Inbox. Below we present the most common causes and how they can be checked or resolved. 1. Using the POP3 protocol If you use the POP3 protocol in an email application (Outlook, Thunderbird, etc.), messages are downloaded locally and, most often, deleted from...
How can I change a POP3 account to IMAP in my email client?
Last Updated: Jul 30 2025If you have set up an email account in your client (Outlook, Thunderbird, Mac Mail, etc.) using the POP3 protocol and want to switch to IMAP, this article shows you how to do it correctly. Why can’t I just “modify” the POP3 account to IMAP? Most email clients do not allow changing the protocol (POP3...
What is the maximum size that emails can have?
Last Updated: Jul 31 2025The maximum allowed size is 50MB for sending and receiving. If someone sends you an email with attachments larger than 50MB, they will automatically receive a notification email informing them that their email could not be delivered because it exceeds the allowed limit.
What settings should I use in my email client?
Last Updated: Jul 31 2025Below we present the settings you need to use in the desired email client to correctly configure the email address. 1. Settings for email accounts created from cPanel After creating the account in cPanel, use the following data in the email client: Incoming mail (POP3 or IMAP): domain.comOutgoing mail (SMTP): domain.comAccount Name: [email protected]: email account...
How do I create an email account?
Last Updated: Jul 31 2025To create an email account, follow these steps: 1. Log in to cPanel (www.your-domain.com/cpanel)2. Click on the Email Accounts button3. Fill in the required fields4. Press the Create button Video tutorials We recommend also checking the Video Tutorials page: https://www.host-age.com/video-tutorials/
How can I read emails from webmail?
Last Updated: Jul 31 2025To access webmail, use: https://www.your-domain.com/webmailFor the username, use the email address, and for the password, use the password of that email account. If you get an error (This page cannot be displayed) when trying to access webmail, try https://www.your-domain.com:2095Most likely, you have a proxy, which is why you cannot access secure pages.
Why am I no longer receiving emails?
Last Updated: Aug 5 2025There can be several reasons why you are no longer receiving emails in your account hosted at Host-Age.com. Below we list some steps to help you troubleshoot the issue and start receiving emails again at your address. Check the available space on your entire hosting account The most common situation is lack of space, either...
Why can’t I send email?
Last Updated: Jul 31 2025Most likely, you do not have SMTP authentication enabled. To correctly configure your email client, visit the email client setup page. Another possible cause is your Internet provider blocking SMTP, which usually happens when a very dangerous virus appears to limit its spread; this SMTP block may be only temporary. In this case, set port...
I receive many emails with Mail Delivery Failed messages
Last Updated: Jul 31 2025If you suddenly find that you are receiving many Mail Delivery Failed emails from addresses to which you know you have not sent emails, most likely your email account password has been stolen and spam has been sent from it. What to do if your email account password has been stolen In this case, urgently...
Adding an email address or domain to the whitelist
Last Updated: Jul 31 2025If certain emails stopped arriving in your email account because the server’s anti-spam software marked them as spam, you can add that email address (or all emails from a certain domain) to a “whitelist.” This means those emails will bypass the anti-spam filter, and you will definitely receive those messages. To do this, go to...
When accessing webmail, I get the error Internal Server Error – User userdecpanel is over quota
Last Updated: Jul 31 2025If you receive this error message when trying to access Webmail (www.your-domain.com/webmail), it means the email address has no allocated space left or the entire hosting account has no disk space available. To see the exact cause, log in to cPanel at www.your-domain.com/cpanel and on the right side you will see the used space out...
How to use the Track Delivery feature in cPanel?
Last Updated: Jul 31 2025The Track Delivery feature in cPanel allows you to keep track of emails sent and received as well as those rejected by our server. Therefore, this is a useful tool to use whenever you encounter issues with receiving emails on your domain. Access cPanel at www.your-domain.com/cpanel, then from the Email section click the Track Delivery...
The difference between IMAP and POP3
Last Updated: Jul 31 2025POP3 is designed to work as follows: the email client (Outlook, Thunderbird, etc.) connects to the email server and downloads emails to the computer/phone, then deletes the emails from the server. There are additional settings to keep emails on the server after they are downloaded locally. This protocol is not suitable when a user wants...