Security
How to enable 2FA for cPanel
Last Updated: Aug 5 2025Two-factor authentication (2FA) is much more secure than password-only authentication. Users will need to install an app and use it every time they log in to cPanel. To secure your hosting account, you can enable two-factor authentication in cPanel using the free Google Authenticator app available for iOS and Android. First, log in to cPanel...
How to enable 2FA for the client area
Last Updated: Aug 5 2025Two-factor authentication (2FA) is much more secure than password-only authentication. Users will need to install an app on their smartphone and use it every time they log in to Webmail. To secure your client account at my.host-age.ro, you can enable two-factor authentication (2FA) from the client interface using the free Google Authenticator app available for...
How to enable 2FA for Webmail
Last Updated: Aug 5 2025Two-factor authentication (2FA) is much more secure than password-only authentication. Users will need to install an app and use it every time they log in to Webmail. To secure your email account, you can enable two-factor authentication (2FA) from Webmail using the free Google Authenticator app available for iOS and Android. First, log in to...
What permissions should files and folders have?
Last Updated: Jul 31 2025Files should have CHMOD 644 and folders 755. If these permissions are not respected, there is a high chance your site will not function properly. You can change the CHMOD permissions from cPanel/File Manager or any FTP client.
Uploaded files on the server disappear immediately
Last Updated: Jul 31 2025If you upload files to the server and they disappear immediately, this happens because the files are either infected with viruses or contain forbidden functions (such as symlink, shell, etc.).When facing such an issue, please open a ticket specifying the exact path of the deleted files so we can perform checks.
Pages on the site have been modified and contain viruses
Last Updated: Jul 31 2025If you notice that your site files have been modified and contain viruses or malicious links, this could have happened either through theft of your FTP/cPanel password via a virus/trojan or by exploiting a bug in a script on your site. If you find yourself in such a situation, we recommend contacting us immediately to...